Browse our collections and add items to your cart. Proceed to checkout and follow the prompts to complete your purchase. You'll receive a confirmation email once your order is placed.

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at info@maisonjeofficial.com, as we process orders quickly.

Yes — gift wrapping is available for an additional $5 USD.

We ship worldwide to 25+ countries including the United States, Australia, United Kingdom, and across Asia and Europe.

Standard shipping takes 7 business days. Express shipping is also available at checkout.

Free standard shipping on orders over $150.
Shipping rates for orders under $150 are calculated at checkout based on your location.

International orders may be subject to customs and duties fees upon arrival.
These charges are the responsibility of the recipient and vary by country.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package directly with the courier.

We do not accept refunds, but exchanges are possible within 7 days of delivery.
Items must be unused, unwashed, and in their original packaging with all tags attached. Faulty items are eligible for a full refund.

Email us at info@maisonjeofficial.com with your order number and reason for exchange.
We'll guide you through the process.

Yes — if you'd like a different colour or size, please contact us and we'll do our best to accommodate you, subject to stock availability.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

Our backpacks and laptop sleeves are crafted from premium neoprene with a 100% polyester lining and YKK zips. Hardware is PU and plastic D-ring.

Our backpacks fit laptops up to 16" (MacBook Pro).
The dedicated laptop pocket is padded and separate from the main compartment.

The 14" sleeve fits MacBook Pro 14"–16" and MacBook Air 15".
The 12" sleeve fits iPad Pro 12.9", iPad Air, and MacBook Air 13".

Yes — the Boulangerie croissant charms are 100% handmade from genuine leather. Each piece is individually crafted and subtly unique.

Spot clean only with a damp cloth and mild detergent. Do not machine wash, tumble dry, or bleach. Air dry in shade away from direct sunlight.

Yes — a slight nylon scent is normal due to the manufacturing process and will naturally fade with use.

Store in a cool, dry place away from direct sunlight. Keep light-coloured bags away from materials that may transfer colour.

We're actively looking for photographers, stylists, and content creators. Send your portfolio to studio@maisonjeofficial.com and we'll be in touch.

Yes — reach out to studio@maisonjeofficial.com with your social media handles and we'll share more details.