Privacy policy
Last updated: May 1, 2026
This Privacy Policy describes how Maisonje ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from maisonjeofficial.com (the "Site") or otherwise communicate with us (collectively, the "Services").
ABOUT US
Maisonje is operated by:
MAISONJE THE HEO (Operating Entity & Data Controller)
Business Registration: 577-81-03582
802-A73, 8F, 9-4 Jungbong-daero 586beon-gil, Seo-gu, Incheon 22736, South Korea
Email: info@maisonjeofficial.com
Payment processing is handled by our affiliated entity:
MAISONJE PTY LTD (Payment Processor only)
ACN: 676 270 321
PO Box 15555, City East QLD 4002, Australia
MAISONJE THE HEO is the Data Controller for all personal information collected through the Site. MAISONJE PTY LTD only processes payment data necessary to complete your transactions and does not handle any other personal information.
INFORMATION WE COLLECT
Information You Provide
- Contact information (name, email, phone, shipping/billing address)
- Account information if you create an account
- Order details and purchase history
- Payment information (processed by MAISONJE PTY LTD via Shopify Payments)
- Communications with our customer service team
- Marketing preferences and product reviews
Information Collected Automatically
- Device and browser information
- IP address and approximate location
- Pages visited, time spent, and browsing behavior
- Referral source
- Cookies and similar tracking technologies
HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfil your orders
- Process payments and prevent fraud
- Ship products and provide tracking information
- Communicate with you about your orders and our products
- Provide customer service
- Send marketing communications (with your consent where required)
- Display product reviews submitted by customers
- Analyse Site performance and improve our products and Services
- Deliver personalised advertising on social media platforms (with your consent)
- Comply with legal obligations
- Detect and prevent fraudulent or unauthorised activity
HOW WE SHARE YOUR INFORMATION
We share your personal information with the following categories of recipients:
Affiliated Entities
- MAISONJE PTY LTD (Australia): Payment data only, for transaction processing
Service Providers
- Shopify Inc.: E-commerce platform, hosting, and payment processing
- Shipping carriers (DHL, EMS, and others): For order delivery and tracking
- Loox: For collecting and displaying customer product reviews
- Google Analytics: For Site analytics and performance measurement
- Meta Platforms (Facebook, Instagram): For advertising and pixel-based tracking
Legal & Safety
- Law enforcement, regulators, or other authorities when required by law
- Professional advisors (legal, accounting)
- In connection with a business transfer (merger, acquisition, sale)
We do not sell your personal information to third parties.
THIRD-PARTY ANALYTICS AND ADVERTISING
We use the following third-party tools that may collect information about your interactions with our Site:
Google Analytics
We use Google Analytics to understand how visitors use our Site. Google Analytics collects information such as your IP address, pages visited, and time spent on the Site. You can opt out by installing the Google Analytics Opt-Out Browser Add-on: https://tools.google.com/dlpage/gaoptout
Meta Pixel (Facebook & Instagram)
We use Meta Pixel to deliver targeted advertising on Facebook and Instagram. Meta Pixel collects data about your interactions with our Site to help us measure ad effectiveness and reach relevant audiences. You can manage your ad preferences in your Facebook settings: https://www.facebook.com/adpreferences
Loox Reviews
When you submit a product review through Loox, your name, photo (if provided), and review content may be displayed publicly on our Site.
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to and processed in:
- South Korea, where MAISONJE THE HEO operates
- Australia, where MAISONJE PTY LTD processes payments
- The United States and other countries where our service providers (Shopify, Google, Meta, Loox) operate
When we transfer your data internationally, we implement appropriate safeguards in accordance with applicable laws, including standard contractual clauses where required.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Remember your preferences and shopping cart
- Analyse Site traffic and performance (Google Analytics)
- Personalise your experience
- Deliver targeted advertising (Meta Pixel)
- Display product reviews (Loox)
You can manage your cookie preferences through your browser settings or our cookie banner. Disabling certain cookies may affect Site functionality.
YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal information:
For EU/UK Residents (GDPR)
- Right to access your personal information
- Right to rectification of inaccurate information
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
For California Residents (CCPA/CPRA)
- Right to know what personal information we collect
- Right to delete your personal information
- Right to correct inaccurate information
- Right to opt-out of the sale or sharing of personal information (we do not sell)
- Right to limit use of sensitive personal information
- Right to non-discrimination for exercising your rights
For South Korean Residents (PIPA)
- Rights as provided under the Personal Information Protection Act
To exercise any of these rights, contact us at info@maisonjeofficial.com. We will respond within the timeframe required by applicable law.
DATA RETENTION
We retain your personal information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations (e.g., tax, accounting requirements)
- Resolve disputes
- Enforce our agreements
When personal information is no longer needed, we will securely delete or anonymise it.
SECURITY
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment information is processed through industry-standard secure payment systems. However, no method of transmission over the Internet or electronic storage is 100% secure.
CHILDREN'S PRIVACY
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at info@maisonjeofficial.com and we will promptly delete it.
THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The "Last updated" date at the top indicates the most recent revision. We encourage you to review this policy periodically.
CONTACT US
For privacy-related inquiries or to exercise your rights, please contact:
Email: info@maisonjeofficial.com
Data Controller:
MAISONJE THE HEO
802-A73, 8F, 9-4 Jungbong-daero 586beon-gil
Seo-gu, Incheon 22736, South Korea
Business Registration: 577-81-03582
Payment Processing Inquiries:
MAISONJE PTY LTD
PO Box 15555, City East QLD 4002, Australia
ACN: 676 270 321