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Free standard shipping on orders over $150 USD. We ship worldwide from South Korea, with delivery typically taking 7-15 business days for standard and 2-7 business days for express.
For full details on shipping timelines, customs fees, IOSS for EU orders, and tracking, please refer to our complete Shipping Policy.
[VIEW SHIPPING & DELIVERY POLICY →]
We accept exchanges within 14 days of delivery. Refunds are available only for defective, damaged, or incorrectly shipped items.
Items must be unused, unworn, and in brand-new condition with original packaging and all tags attached.
For full eligibility conditions, return shipping responsibilities, and step-by-step instructions, please refer to our complete Refund & Exchange Policy.
[VIEW REFUND & EXCHANGE POLICY →]
Our Terms of Service outline the rules and conditions for using maisonjeofficial.com, including ordering, payment, intellectual property, liability, and dispute resolution.
By placing an order with Maisonje, you agree to our Terms of Service. We recommend reviewing them before completing your purchase.
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Products
Product Care
Collaborations
Products
Our backpacks and laptop sleeves are crafted from either premium neoprene or premium nylon, depending on the collection. All materials are ethically sourced from trusted suppliers.
• Premium neoprene or premium nylon exterior
• 100% polyester lining
• YKK zippers
• PU-coated hardware and plastic D-rings
Our Boulangerie croissant charms are 100% handmade from genuine leather, with each piece individually crafted.
• Premium neoprene or premium nylon exterior
• 100% polyester lining
• YKK zippers
• PU-coated hardware and plastic D-rings
Our Boulangerie croissant charms are 100% handmade from genuine leather, with each piece individually crafted.
Maisonje products are ethically manufactured in China and South Korea, in partnership with carefully selected ateliers known for their craftsmanship and quality standards.
We work closely with our manufacturing partners to ensure fair labor practices, responsible material sourcing, and consistent quality across every piece.
We work closely with our manufacturing partners to ensure fair labor practices, responsible material sourcing, and consistent quality across every piece.
Our zipper pullers feature an exclusive, patented design unique to Maisonje.
Crafted with attention to detail, each puller is:
• Designed in-house with a distinctive silhouette
• Patent-protected — you'll only find it on Maisonje pieces
• Engineered for smooth, durable function paired with refined aesthetics
The zipper system itself uses high-quality YKK zippers, paired with our signature pullers for the perfect blend of function and design.
Crafted with attention to detail, each puller is:
• Designed in-house with a distinctive silhouette
• Patent-protected — you'll only find it on Maisonje pieces
• Engineered for smooth, durable function paired with refined aesthetics
The zipper system itself uses high-quality YKK zippers, paired with our signature pullers for the perfect blend of function and design.
Our backpacks accommodate laptops up to 16" (MacBook Pro 16"). The dedicated laptop pocket is padded and separate from the main compartment, providing extra protection and easy access.
14" Sleeve: MacBook Pro 14"-16" and MacBook Air 15"
12" Sleeve: iPad Pro 12.9", iPad Air, and MacBook Air 13"
All sleeves feature padded interiors and water-resistant construction.
12" Sleeve: iPad Pro 12.9", iPad Air, and MacBook Air 13"
All sleeves feature padded interiors and water-resistant construction.
Yes — every Boulangerie croissant charm is 100% handmade from genuine leather. Each piece is individually crafted, making subtle variations in shape, texture, and color part of its unique character.
Every Maisonje order arrives in our signature premium packaging:
• Premium textured gift box with the Maisonje logo
• Soft dust bag for long-term storage and protection
• Double-layered outer shipping box for safe international delivery
Whether the bag is for yourself or a gift, it arrives ready to be unwrapped beautifully.
• Premium textured gift box with the Maisonje logo
• Soft dust bag for long-term storage and protection
• Double-layered outer shipping box for safe international delivery
Whether the bag is for yourself or a gift, it arrives ready to be unwrapped beautifully.
Some of our pieces are produced in limited batches to maintain quality and exclusivity. Once sold out, certain items may not be restocked. We recommend signing up for our newsletter to stay updated on restocks and new releases.
Product Care
To keep your Maisonje bag in pristine condition:
✓ Spot clean only with a damp cloth and mild detergent
✗ Do not machine wash, tumble dry, or bleach
✓ Air dry in shade, away from direct sunlight or heat sources
✓ Avoid prolonged contact with water or harsh chemicals
✓ Spot clean only with a damp cloth and mild detergent
✗ Do not machine wash, tumble dry, or bleach
✓ Air dry in shade, away from direct sunlight or heat sources
✓ Avoid prolonged contact with water or harsh chemicals
Yes, completely normal. A faint scent is a natural result of our premium manufacturing process and will fade naturally with use.
To speed up the process, gently air out your bag in a well-ventilated area for 24-48 hours before first use.
To speed up the process, gently air out your bag in a well-ventilated area for 24-48 hours before first use.
For long-term storage:
• Keep your bag in the dust bag we provided
• Store in a cool, dry place away from direct sunlight
• Avoid contact with light-colored surfaces (color transfer possible)
• Stuff with tissue paper or bubble wrap to maintain shape
• Avoid hanging by straps for extended periods
• Keep your bag in the dust bag we provided
• Store in a cool, dry place away from direct sunlight
• Avoid contact with light-colored surfaces (color transfer possible)
• Stuff with tissue paper or bubble wrap to maintain shape
• Avoid hanging by straps for extended periods
Yes, with care. Wipe gently with a soft, dry cloth. For deeper cleaning, use a small amount of leather conditioner.
Avoid:
• Water-based cleaners
• Direct sunlight (may cause fading)
• Storing in humid environments
Avoid:
• Water-based cleaners
• Direct sunlight (may cause fading)
• Storing in humid environments
YKK zippers are durable but may benefit from occasional care. Apply a small amount of zipper wax or rub a graphite pencil along the teeth to restore smooth function.
If your zipper has a manufacturing defect, please contact us at info@maisonjeofficial.com within 14 days of delivery for a refund or replacement.
If your zipper has a manufacturing defect, please contact us at info@maisonjeofficial.com within 14 days of delivery for a refund or replacement.
With proper care, our premium bags are designed to last for years of daily use. Both neoprene and nylon are naturally durable and retain their shape well.
If you encounter any quality issues, please reach out — we stand behind our craftsmanship.
If you encounter any quality issues, please reach out — we stand behind our craftsmanship.
Collaborations
We're actively seeking creative partners who share our vision:
• Photographers
• Stylists
• Content creators
• Models
Send your portfolio and a brief introduction to studio@maisonjeofficial.com. We review every submission and respond to those that align with our brand.
• Photographers
• Stylists
• Content creators
• Models
Send your portfolio and a brief introduction to studio@maisonjeofficial.com. We review every submission and respond to those that align with our brand.
Yes! We partner with content creators and influencers who genuinely love the Maisonje aesthetic.
To apply:
• Email studio@maisonjeofficial.com
• Include your social media handles
• Share a brief introduction about you and your audience
We'll get back to you with program details if there's a fit.
To apply:
• Email studio@maisonjeofficial.com
• Include your social media handles
• Share a brief introduction about you and your audience
We'll get back to you with program details if there's a fit.
Yes — we're open to thoughtful collaborations with aligned brands and select retailers worldwide.
For business inquiries, please email studio@maisonjeofficial.com with:
• Your brand or store name
• Brief introduction and proposal
• Markets you operate in
We'll review and respond within 5 business days.
For business inquiries, please email studio@maisonjeofficial.com with:
• Your brand or store name
• Brief introduction and proposal
• Markets you operate in
We'll review and respond within 5 business days.
For press inquiries, editorial features, or media samples, please email studio@maisonjeofficial.com with:
• Your publication name
• The feature concept or article angle
• Publication date and circulation
Press samples are provided at our discretion based on alignment with the Maisonje brand.
• Your publication name
• The feature concept or article angle
• Publication date and circulation
Press samples are provided at our discretion based on alignment with the Maisonje brand.